How to Buy
You can purchase items online thru this site, or in our etsy shop.
By phone: call 250 924 5679 during operating hours.
By email: email email@example.com with all the details of your order
Hours of Operation
Summer Hours: Mon – Thurs 8:00 – 3:30, Friday 8:00 – 12:00. Studio open by chance or by appointment.
Winter Hours: Monday to Thursday, 8:30 – 4:30, Friday 8:30 – 12:00, Friday afternoon and Saturdays, by appt only. Please call ahead if you plan to visit.
Payment and Shipping
Online payment is securely handled by paypal. We also accept e-transfers (Canada only), certified cheques or money orders. Your order will not ship until payment has cleared.
Shipping is free on orders over $400 (before tax) to anywhere in Canada or continental USA.
Payment is due at the time of your order, and must be received before we will ship out an item or schedule a custom order. Please let us know if you are experiencing difficulties processing your payment- we are here to help!
Standard shipping time is 4-6 business days within Canada, 6-10 days to the US. Items in stock are shipped within 2 business days.
For International orders, please contact us prior to placing your order. You will be quoted the cost for your shipping.
In-store payments – cheques, cash, or credit card payments accepted.
Refunds and Exchanges
If you are not completely happy with your purchase, please send it back to us in its original shipping container within 1 week and we will refund your purchase price, minus shipping. We do not pay for the return shipping.
There are no refunds or exchanges on custom orders. If an item is damaged during shipping, please notify us right away. We will negotiate a replacement for the item if it is back within our shop within 14 business days of you receiving it. Items are shipped from Ladysmith, BC, Canada.
PRIVACY: We will not share your personal information with any other parties. Your personal information is used only for transactions, communication about your order, and the shipping of your order. If you wish to receive emails about new products, sales and events, please sign up for our mailing list.
FABRICS – We try to represent the fabric colours as true as possible, but every computer shows colours differently, so if you want to make sure it is what you want, please order fabric samples.
COPYRIGHT: All designs are copyright protected. Please do not duplicate our designs. You are welcome to share our photos and talk about our products as long as you include the source. Thank you.
WINDOW SHADE WARNING:
Young children can strangle in cord and bead chain loops. They can also wrap cords around their necks and strangle. Always keep cords out of children’s reach. Move cribs, playpens, and other furniture away from cords and bead chains. Children can climb furniture to get to cords. Always wrap the cords around cleats in a figure 8, up high, out of reach of children.