Frequently Asked Questions
Frequently Asked Questions
Do you charge sales tax?
There are no taxes charged when we ship outside of Canada.
Within Canada, the provincial taxes apply.
How do I clean my roman shades?
Minimal care and treatment is needed to maintain the beauty of your custom roman shades. We recommend that you vacuum your roman shades frequently, with a low-suction hand-held vacuum or attachment. You may also use a soft, clean cloth or a feather duster.
Our roman shades may also be removed from the window and hand-washed or dry-cleaned. For shades attached to the headrail with velcro, undo the knots at the bottom of each row at the back of the blind and carefully pull the shade away from the window. After washing, re-string the blind.
Hand wash in a large tub with mild detergent and cold water. Hang to dry.
What makes your roman shades so unique?
Our roman shades are unique in that we offer certified organic fabrics and linings, so that you can have blinds that are healthy to have in your home. These fabrics are sustainable and grown without harming the environment or the workers.
Our roman shades are also unique in that they are custom made, one at a time, in Canada, and that they are packaged with recycled materials.
Are your fabrics certified organic?
All of our organic cottons are GOTS (Global Organic Textiles) certified and grown in the USA or Canada. For more info about organic fabrics, click here
Will you make custom orders with my fabric?
Yes. You may provide your own fabric, and we will only charge for labour. We may be able to order the fabric for you, so please let us know the company and style name or number before you purchase your fabric. If you have fabric shipped to us, you are responsible for all shipping and/or customs and duty charges. We are not responsible for the suitability of the fabric for the job, or for its performance once the article is made.
More info here
Are the roman blinds that you sell easy to install?
Yes, they are very easy to install. We provide instructions and all the hardware needed.
Are your products that you sell online machine washable?
Yes, almost all of my products can be machine washed and machine dried on low heat. The roman shades I recommend washing by hand. Any items made from silk should also be hand-washed or dry cleaned.
How do I measure for draperies or roman blinds?
Please refer to our measuring instructions under the Window Coverings Tab, How to Measure.
Can I receive fabric samples for the products you sell online?
How long do online custom orders take?
Depending on the size of the job, online custom orders take 2-4 weeks to be completed. If you need something faster, let us know! (rush charge may apply)